- Article published at:
- Article author: Grant Stephenson
Once a piece of timeless design is purchased, what does the journey to delivery entail? At Grayson Luxury, the confirmation of your order marks the beginning of our commitment to you. Our post-purchase experience is designed to be as seamless and considered as the pieces we curate. This guide illuminates the process, ensuring clarity and confidence every step of the way.
Order Confirmation Process
Upon confirming your order, you will receive an immediate email detailing your order. Beyond this, our customer service team provides personalized communication, keeping you apprised of your order's progress as it moves from our partners to our shipping atelier. Should any details require further confirmation or if any changes arise, we will contact you directly to ensure a smooth process. When your piece is prepared for its final journey, we provide you with tracking details.

Selecting Your Preferred Delivery Method
We provide several delivery tiers to suit your needs. While our Standard Delivery is efficient, we highly recommend our White Glove Delivery for larger or more significant acquisitions. This premier service includes placement in your room of choice, complete assembly by trained professionals, and the removal of all packaging materials.
As a designer, I can attest that the convenience of professional packaging disposal is a significant benefit, particularly for substantial orders.
For more detailed information, we recommend reading our Shipping Policy.
Receiving Your Piece: Care, Usage, and Claims
When your new piece arrives, we encourage you to check our online resources for guidance on product usage and care. You will find valuable tips and tricks within our blogs and the FAQ section in our website's footer.
In the rare event that an item incurs damage during transit, please be assured that a resolution process is in place. The most efficient method is to initiate a service request via our online Claim form. This formally documents the issue and alerts our team to begin assisting you. For immediate concerns, our customer service team is also available to help.

Returns & Warranty Policy
Our dedication to quality extends well beyond delivery. Every piece is covered by a standard manufacturer warranty, and our comprehensive Returns Policy is designed to protect your investment and ensure your confidence.
If you desire an enhanced level of assurance, we also offer the opportunity to purchase an Extend Warranty. This additional protection can be selected on the product page, directly above the 'Add to Cart' button. We invite you to review our official Policy documents, linked in our site footer, for complete details on all our warranty and return programs. Our customer service team is, of course, available to clarify any questions you may have.
Customer Service Support
For any inquiries—from delivery specifics to product care or warranty information—our dedicated customer services team is your primary resource.
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Phone Number: (323) 621-3321
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Email Address: support@graysonluxury.com
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Hours of Operation: Mon - Sun: 7:00 AM - 5:00 PM PST
For immediate access to information, our website footer provides direct links to our Policy, Designer Resources, and a comprehensive Help Center.
Continuous Engagement and Exclusive Offers
Your relationship with Grayson Luxury is an ongoing engagement. By remaining a subscriber to our email and SMS correspondence, you gain priority access to our most exclusive offers. This includes notifications of new collection arrivals, private sales events, and special discounts reserved for our valued customers. It is our pleasure to keep you informed.
Conclusion
Our commitment to an exceptional experience extends far beyond the point of acquisition. From personalized communication regarding your order's journey to providing clear pathways for product support and care, our team is dedicated to ensuring your complete satisfaction. his post-purchase service, combined with ongoing engagement and access to exclusive offers, is our promise to you as a valued client of Grayson Luxury.
Frequently Asked Questions (FAQ)
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What communications can I expect after my acquisition is confirmed? Following an initial email confirmation, our customer service team will personally keep you apprised of your order's status and will contact you directly should any details require further confirmation.
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What is the protocol for reporting a damaged item? The most efficient method is to initiate a service request via our online Claim form. This ensures the issue is formally documented for a prompt resolution by our team.
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Can you elaborate on your primary delivery methods? We offer Standard Delivery, which is complimentary for orders over $1,500. For enhanced convenience, you may upgrade to White Glove Delivery. Please refer to our Shipping Policy for complete details.
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Where can I find guides on product care? Guidance on product usage and care can be found within our Help Center and within the 'Guide Section' of our Blog Posts, both accessible from our website's footer.
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How am I notified of private sales or exclusive offers? Invitations are sent to customers who are subscribed to our exclusive email and SMS correspondence. This ensures you receive priority access to our most sought-after events and discounts.
