Once you have placed your order with us, you will receive an email with details on the fulfillment process and an estimated ship date.
Once your order ships, you will be assigned a local delivery agent and a tracking number to check for the latest updates.

When your order is at your local distribution center, a delivery agent will contact the number on file to schedule for delivery.

Deliver appointments are 4-hour windows scheduled Monday thru Friday.

If your order was shipped via small parcel courier ( UPS, FEDEX ) you will not be called for a delivery date. Please track your order online to ensure that you are home on the delivery date.

We do! We can coordinate shipping outside the 48 contiguous United States, including, but not limited to, Mexico, Canada, Alaska, and Hawaii.

Please note that additional shipping, brokerage fees and taxes/duties will apply.

Orders shipped outside the contiguous U.S. are not eligible for returns except where damages or defects apply. In addition, shipping will take a few weeks longer for your order to arrive.

To get a quote for shipping orders outside the contiguous U.S., contact a customer service representative at 1-310-652-3220 or info@graysonluxury.com.

The shipping estimates listed on our website are approximately when an item will leave the warehouse, provided the item is in stock.

After your order ships, please allow an additional 8-13 business days for transit to your local delivery agent. For white glove deliveries, please allow extra time for your orders to be transferred to a premium delivery agent.  

After you have placed your order with us, you will receive an automated confirmation email from our end encompassing all the order information about the item purchased.

Once your order is processed by our customer service agent, you will receive another email with details on the order fulfillment process, in addition to estimated shipping date.

Please also check your spam or junk folders for the email and add us to the safe senders list so that you can receive future communication from us in your inbox.

For any problem regarding not receiving our emails, please don’t hesitate to contact us.

You can request to postpone the shipping date of your order as long as its shipment has not been scheduled. You can get in touch with one of our customer service agents through call or email along with your order details and desired date for shipment of your order. The agent can help to delay the shipment of your order until you are ready to receive the delivery. Additional storage charges may apply based on the length of time you want to delay the delivery of your order.

Furthermore, orders that have been shipped must be delivered promptly upon arrival to the local distribution center. After the one-week grace period is over, if you are still unable to accept your order delivery, you will be charged daily storage free by the local delivery service. All additional fees and/or penalties will be passed on by the delivery agent to you upon final delivery. 

In case you miss out on your delivery appointment, you are liable to pay for any additional delivery-related expenses, which include storage fees, re-delivery charges, and/or return shipping costs.

All kinds of additional costs accrued with the parcel delivery service will be transferred to the customer. 

All our order shipments are delivered by specialized third-party companies to provide you a hassle-free experience. However, in rare situations, a few complications or communication issues may arise at their end, mostly due to some kind of failure in their tracking system or a mix of at one of their distribution centers.

Don’t worry. You may contact us by calling at 1-310-652-3220 or emailing us at info@graysonluxury.com.  

You can change your delivery address at any time prior to the scheduling of your order for shipping. Simply contact us through call or email and we will take care of the rest. However, it is not possible to update your delivery address once the order has been scheduled for shipping. Also, you may be charged extra for an address change.

We do! The showroom is an expansive 12,000 SF display located in Beverly Hills, CA. Drop in during normal business hours, or reserve an appointment with a customer service agent by calling 1-310-652-3220 or emailing info@graysonluxury.com.

Yes! We have a trade program for industry professionals, such as interior designers, real estate developers, general contractors, and other trade professionals. Our trade programs offer exclusive discounts, volume pricing and complimentary white glove delivery for orders. For more details, click here!

Enter the exclusive trade discount code at the checkout while placing the order. Contact us for any other assistance regarding creating quotes, placing orders, and other general inquiries. One of our dedicated trade representatives will assist you and answer all your questions.

According to our store policy, discounts and coupons are strictly limited to one per order.

Major Credit Cards: Visa, MasterCard, Discover and AMEX
Alternative Payment: PayPal and Amazon Pay

Yes. You can contact one of our sales team representatives at 1-310-652-3220, who will take your order over the phone. You may call us at any time between 9:00 am to 6:00 pm, Monday to Friday and 10:00 am to 6:00 pm on Saturday, PST.

The sales tax is charged depending on the shipping address of the order. For orders to be shipped outside of California, no sales tax will be charged.

You must notify us for a discount code that has been missing from an order within 72 hours of the order being placed so that we can add or adjust the balance.

For pre-orders, awaiting, back-ordered items as well as custom orders, you must pay the full amount while placing your order. 

Yes, you can request a free fabric sample by getting in touch with a sales executive here.

Yes, you can supply your own upholstery fabric. Custom upholstered items can be made in with our Customer's-Own-Material (COM) service. Get in touch with us for more details.

We stand behind the quality of the products we sell. All orders are inspected prior to shipping, however damages and defects happen once in a while.

Please inspect your order at the time of delivery. If damage is noted, you must sign off with the delivery agent “Damaged Upon Arrival”.

For orders dropped off with our standard delivery service, please inspect all packaging for any defects such as tears or crush marks. It is important to note these issues on the delivery paperwork prior to signing the proof of delivery.

If an item is structurally intact and usable, accept the item. If an item is structurally damaged and completely unusable, refuse the item.

If you refuse the whole shipment, including undamaged items, you are responsible for accepting the re-delivery of the undamaged items within 7 days, in addition to all costs associated with the re-delivery including but not limited to storage fees.

To file your claim, contact us within 24 hours of delivery, and we will attend to your claim. Claims can be submitted to info@graysonluxury.com. More information about claim, click here.

Product Care instructions are provided to you as a service. No warranty is implied since results may vary.

Most of our products use delicate materials including exotic wood veneers, natural stone, and textured metals. As such, we recommend avoiding exposure to direct sunlight, heat or humidity to prevent fading and cracking. Use coasters and mats under glasses and hot dishes. Natural materials do stain from liquids and burn from excess heat.

The unleveled floor may cause your furniture to appear uneven. Many furniture items are provided with adjustable bases to deal with such an issue.

If your cabinet doors appear to be uneven, check that your floor is level. Additionally, most doors can be adjusted with a simple screw driver.

Our marble pieces have a coat of waxy sealant which will provide basic protection; however, due to the porous nature of marble, we advise you to be cautious with any spills.

Sealant slows the absorption of liquids, however cannot prevent stains. Sealant does not prevent etching. This is physical damage to the stone and we therefore recommend using coasters, place mats or other surface protectors and avoiding contact with acidic and alkaline foods as best as possible.

To protect and maintain marble, we recommend purchasing a special marble cleaner and an additional sealant. We recommend re-sealing marble every year.

Due to its organic composure, marble pieces will contain “fissures.” Fissures are described as cracks, breaks or fractures in the rock and are part of the natural make up of all mineral bearing material, just as the variations in colour. Fissures do not follow a particularly straight line and can often be felt to the touch. Fissures will show up in various areas of the marble whereas a crack will likely only be in one place and will have a straight and well-defined consistent path.

Dust with a dry cloth and vacuum for regular maintenance. If stains become apparent, blot stains immediately and wipe surface with a lightly dampened cloth and mild detergent. Do not spot clean; wipe the entire area and then dry with a clean cloth. Do no use saddle soap, abrasive cleaners or detergents or ammonia.

Regular Care: Vacuum regularly with an upholstery attachment. Flip, rotate and fluff removable cushions regularly to ensure even wear and increase longevity. Feather and down cushions have excellent recovery, but much like down comforters, pillows need to be fluffed frequently to restore their loft. Some feather loss is normal. Vacuuming with an upholstery attachment between the fabric casings and cushions will help prevent feathers from poking through the fabric. To minimize fading, avoid placing your upholstered furniture in direct sunlight. Dark fabrics and natural fibers like cotton are most susceptible to fading. An annual professional cleaning will keep your upholstered furniture looking its best.

Stains: Treat stains immediately for the best results. Blot up as much of the spill as possible with a clean, dry, white cloth. Don't rub. For small stains, use warm distilled water and blot up the stain with a clean cloth. For large or stubborn stains, we recommend consulting a furniture specialist for professional care.

Once a month, surface clean with a soft cloth and quality cleaner specified for wood along the grain according to the manufacturer’s instructions. Twice a year, polish with a quality wooden furniture polish. Do not use aerosol cleaners or polishes, or oil-based, wax or abrasive polishes. If stains occur, blot immediately and apply a non-aerosol, non-abrasive wood cleaner according to the manufacturer’s instructions. Spot test to ensure there will be no discoloration. If the stain or blemish is still present, please consult a specialist.

Hardware may loosen over time. Check the stability of tables and chairs regularly to make sure all connections are tight. You may, from time to time, need to tighten bolts and other parts.

Items listed as dishwasher safe may contain colors that are melted into the glaze at 1000 degrees C. Here the glaze softens and the decor sinks into it, thus making color and luminosity indestructible and dishwasher safe. It is scratch- and wear-resistant. However, gold decors are not totally scratch resistant by virtue of their natural material properties.

Grayson Living upholds a very strict return policy. Please make your purchases very, very carefully.

If you change your mind about an item, please contact us at info@graysonluxury.com to initiate a return. Eligible returns are subject to a non-negotiable 35% restocking fee, in addition to outbound and return shipping and delivery charges.

Orders shipped with free shipping will be assessed the real value of the shipping costs associated with the order.

Returns requests must be received within 7 days from the delivery or pick-up date, and in original condition and in original packaging.

Items not received in original condition and in original packaging cannot be refunded.

Only once the item(s) have been returned to the warehouse and have been inspected by our receiving team can the refund be issued.

Non-stock items and custom orders are not returnable and non-refundable.

Floor Samples and all items marked as final sale are non-refundable and cannot be exchanged for other items as they are sold in the condition as is. 

We stand behind the quality of the products we sell. All orders are inspected prior to shipping, however damages and defects happen once in a while.

Please inspect your order at the time of delivery. If damage is noted, you must sign off with the delivery agent “Damaged Upon Arrival”.

For orders dropped off with our standard delivery service, please inspect all packaging for any defects such as tears or crush marks. It is important to note these issues on the delivery paperwork prior to signing the proof of delivery.

If an item is structurally intact and usable, accept the item. If an item is structurally damaged and completely unusable, refuse the item.

If you refuse undamaged items, your order will be subject to our return policy and a 35% restocking fee. If you refuse the whole shipment, including undamaged items, you are responsible for accepting the re-delivery of the undamaged items within 7 days.

Damaged or defective items will be repaired or replaced.

To file your claim, contact us within 24 hours of delivery, and we will attend to your claim. Claims can be submitted to info@graysonluxury.com. More info about claims, Click here.

Orders can be cancelled within 24 hours of time of placement. Orders which are cancelled 24 hours past the time of placement are subject to our return policy.

The shipping estimates listed on our website are approximate order processing times, provided the item is in stock. We recommend checking with one of our sales associates to verify the stock on an item.

Standard Shipping includes an appointment and delivery to the nearest dry area of your home. Item will be left in the box, without unpacking any shipping materials. A signature will be required upon delivery, unless your order is shipped with UPS or other small parcel carrier. Small parcel carriers do not make appointments prior to delivery. Please note that stairs are not included with this delivery service.

Free for orders $999+.

White Glove service includes a delivery appointment, inside delivery up to 1 flight of stairs, placement, assembly, and removal of large packaging materials.

A one-time fee of $199 per order.

White Glove service does not include any modifications to the existing home, including but not limited to artwork or lighting. 

When your order is at your local distribution center, a delivery agent will contact the number on file to schedule for delivery.

Delivery appointments are 4-hour windows scheduled Monday thru Friday.

Inform the carrier if you have any circumstances that could affect the delivery (additional fees may apply)

If your order was shipped via small parcel courier ( UPS, FEDEX ) you will not be called for a delivery date. Please track your order online to ensure that you are home on the delivery date.

Inform the carrier if you have any circumstances that could affect the delivery (additional fees may apply)

- Very Narrow Driveway
- Dead-end Street
- Ferry for island locations, etc. (fees may apply)
- The driver will need to park in a particular place
- Delivery through a side door or garage entrance

Deliveries to Apartments: If your order does not fit in the elevator, you will be responsible for any additional fees.

Please measure all elevators, doorways, stairways and openings to confirm that your order can be delivered. Orders that are undeliverable will be subject to our standard return policy and a 35% restocking fee.  

If you are not available for your delivery appointment, you will be subject to additional fees such as storage charges and/or re-delivery. Carriers re-delivery fees usually range from $50-$150.

Also, keep in mind that if the freight carrier is not able to contact you for delivery, they may return your item to one of our warehouses and you will be responsible for the cost of return shipping.

If you need to reschedule your delivery appointment, please contact the carrier at least 24 hours in advance.

Shipping to Hawaii & Alaska is available for $899 for standard delivery only, no unboxing.Depending on the final delivery address, white glove delivery may be available for $1299. Grayson Luxury does not charge taxes when shipping to Hawaii or Alaska.

Shipping to Canada is $899 per order for standard delivery with no unboxing. VAT, Duties and Customs Clearance Fees are additional and charged after the order is placed.

Shipping to Mexico is $2,999 per order for standard delivery with no unboxing. VAT, Duties and Customs Clearance Fees are additional and charged after the order is placed.

Grayson Luxury prices do not include duties. VAT is assessed and billed separately.

If you’d rather not hear from us, we won't take it personally! Just hit “unsubscribe” on our subscription status page and enter your information. You can also opt out by emailing us at info@graysonluxury.com.

When entering sensitive data, such as credit card information, on our website, it is securely encrypted and transmitted. We have implemented physical, electronic and managerial safeguards to ensure your information is not disclosed or accessed without authorization.

The only time we’ll share your personal information is when required by law or with the good-faith belief that it is necessary in order to conform to the law. If you have any questions about this privacy statement, please contact our customer service department at info@grayonluxury.com or 1-888-432-4477.

Our policies are designed to be fair to all parties involved, and we advise that you read them thoroughly and in their entirety. By purchasing goods from Grayson Luxury or participating in our website's services, you are agreeing to these Terms & Conditions as well as our Privacy Policy and Shipping & Returns specifications. These Terms & Conditions may be changed or updated at any time without notice to you, and will be addressed here for your reference.

Grayson Luxury is not liable to you or any third party for incidental or consequential damages, expenses or losses related to your use of our site or sale or handling of goods, regardless of any warranties or disclaimers.

Any errors in pricing due to mathematical, numerical, typographical or invoice discrepancy, or errors in product description, dimensions, color, availability or other specifications may be subject to correction. We do not guarantee the accuracy, completeness, consistency or reliability of any information provided, and are not obligated to maintain current updates pertaining to any content, images or product description and details. We reserve the right to correct any inaccuracies and edit or cancel any related orders at any time.

California's Proposition 65 (Prop 65) entitles California consumers to special warnings for products that contain chemicals known to the state of California to cause cancer, birth defects, or other reproductive harm if consumers are exposed to such chemicals above certain threshold levels.

While this law is only for California, because Grayson Living sells products to consumers in California, we are required to display the warnings.

California Customers: California Proposition 65 Warning

WARNING: This product may contain chemicals known to the State of California to cause cancer, birth defects or other reproductive harm.

Use of our website must be consistent with the intended use, and is not for any illegal or unauthorized purposes. The content of our website is the intellectual property of Grayson Luxury and is protected by copyright law. You may not copy, download, modify, adapt, reproduce, transmit, sell or distribute any of our content, including, but not limited to, copy, code, creative content, pictures or images, logos, characters, illustrations, trademarks or graphics.

All contact, inquiries and purchases made through our website or at our showroom are an offer to engage in a communication or transaction with you, and we reserve the right to refuse any such interaction at any time. By providing or publishing any user content, including, but not limited to, comments, reviews, messages, notes, suggestions or complaints, you agree that it is non-confidential, does not violate any privacy, publicity or intellectual property rights, and will be granted to Grayson Luxury for public use. Any user content in violation of these policies may be refused, altered or removed by Grayson Luxury at any time.

Information provided for contact or purchasing purposes, including any personal information or credit card information, must be accurate and complete. Any purchases made on our website will be charged in full upon purchase, including taxes and any additional services that may incur, such as production, shipping or assembly. Prices listed on our website do not include any taxes or additional fees, if applicable, and may vary outside of the continental U.S. We do not guarantee delivery at any specific time and are not responsible for delays in shipment or delivery.

These Terms & Conditions and any actions related thereto shall be governed in accordance with the laws of the State of California without regard to its conflict of law provisions.