Let Us Know How We Can Help

Thank you for your interest in shopping at Grayson Luxury.
Here you can find answers to our customers’ most frequently asked questions.

Frequently Asked Questions

Claims Procedure

What if my order arrives damaged?

Order and Delivery

Order Processing Time
Delivery Appointments
Do you ship outside the contiguous US?
When will my order arrive?
My order has not arrived.
I placed my order, now what?
Delaying Order Delivery
Missed Delivery Appointments
Tracking shows my shipped order is pending
Changing your delivery address

Showroom

Does Grayson Luxury have a showroom?

Trade Program

Does Grayson Luxury have a trade program?
How do I use/apply my trade discount?
Can I apply a trade discount to a sale item?

Payments and Store Credit

What payment methods do you accept?
Can I place an order over the phone?
Sales Tax
Additional Payment Policies