Return Authorization Request Form

If you change your mind about an item, please fill out the form below to request approval for your return. Please allow 2-3 business days for your request to be reviewed. A cancellation made 24 hours after an order is placed is subject to a 35% restocking fee, in addition to roundtrip shipping and delivery charges.

Grayson Luxury upholds a very strict return policy as detailed on the website's terms and conditions, the item's product listing, and the order confirmation that is emailed at the time of purchase. Orders shipped with free shipping will be assessed the real value of the shipping costs associated with the order. Returns requests must be received within 7 days from the delivery or pick-up date, and in its original condition and packaging. Only once the item(s) have returned to the warehouse and been inspected by our receiving team can the refund be issued. Items must be received in original, unused condition. Any damage that is observed upon receipt will be deducted from your return amount.

Kindly note: refunds can only be processed to the original payment method.