Grayson Luxury Local Delivery

• Item is delivered inside your home. 
• Local rates available on most items when the delivery location is within California.
• Shipping charges start at $299, depending on product type, value, size and location. 
• For shipping outside the state of California, shipping may be available starting at $399. For more accurate shipping rates, please fill out our delivery request form.
• Local deliveries typically take up to 3 weeks. 

Free Local Pickup

• Local pickup allows customers to inspect an item in person and avoid shipping costs. 
• A confirmation email is sent after the purchase with: Pickup Verification & Seller's contact information. 
• Please contact the seller within 5 days to coordinate pickup. 

Cancellations

• Prior to shipping or local pickup, buyers may cancel an order for any reason.
• Please notify us within 24 hours of purchase if you would like to cancel an order, as prompt cancellation will reduce the likelihood that you will incur return shipping charges.
• Once shipping or pickup has been initiated, the cancellation will be considered a return.

Returns

• All sales final receiving your purchase. 
• Floor Samples are sold AS-IS and cannot be returned or exchanged.
• If a return is requested, please email us at support@graysonluxury.com with the order number and reason for return.
• For approved returns, the buyer is responsible for full cost of return packing & shipping.

 Local Pickup & Local Delivery
• All sales final once buyer takes possession of item.
• If you decide to cancel the order at pick up, you or your agent must reject the item at the time of pickup or delivery from the seller. Do not take the item with you or accept the curbside delivery.
• Please contact support@graysonluxury.com to let us know you did not accept the item and would like to initiate a return.